that you can use for shopping in our online store!


You can contact our Customer Support every business day (Mon-Fri) between 8 am and 4 pm at the e-mail:  info@mona.rs

Select color and size by clicking on the boxes in which the sizes and colors are entered. Then click on the "Add to Cart" button and the page will guide you through the intuitive ordering process.

If you need help, call us at  info@mona.rs.

The deadline for delivery is 10-15 working days from the day of the order. The time limit begins to run on the first day following the day the order is created.

During periods of seasonal discounts and promotions, delivery time may take longer.

You can pay for the items while placing an order through the Mona Online Store in the following ways:

  • Payment cards Visa, Mastercard, Maestro, American Express

  • PayPal system

Replacement or return of ordered items can be done within 14 days from the date of receiving the package. You can find more info about it here.

The costs are borne by the sender as well as the choice of the courier service.

Items purchased in the online store cannot be exchanged in retail outlets.


Items purchased in the online store cannot be exchanged in retail outlets.


If you live abroad, and you want the delivery to be made to an address in Serbia, you need to select Serbia when entering www.monaonline.com and then continue with the purchase.

  • Register on the Mona website.

  • When registering, select the option: "I want to become a member of the Loyalty program and get additional benefits."

  • After registration, a temporary Loyalty card will be sent to your address after the first purchase.

* In order for the card to be sent, it is necessary to write in the box provided for the customer's comment that you want to create a loyalty card.
You can see more information here.

The Loyalty card is valid in all retail stores and on the website.