Terms of delivery

In order to ship your orders as safely as we can, we partner with GLS courier service. Their couriers will bring the items to your delivery address between 8:00 AM and 4:00 PM. Please ensure that there is someone available at the address to receive the shipment during these hours. When receiving the shipment, please inspect the package to make sure there are no visible signs of damage. If you notice that the packaging is significantly damaged, and you suspect that the product may be damaged as well, please refuse to accept the shipment and immediately notify our team.

If the package is not damaged, please receive the order and sign the confirmation receipt provided by the courier.

If unable to deliver the package, the GLS courier will leave a note with the shipping number, so you can pick it up in the closest post office within 5 working days.

By confirming the order and clicking the ‘PLACE MY ORDER’ button, you agree to the delivery terms and conditions stated.

After the confirmation, the order gets the processing status. You will be notified about your order’s status via e-mail.

GLS

For all orders placed on Fridays and weekends, the seller will contact you at the beginning of the following week.

All costs of delivery will be clearly stated, separately from the item’s price, with the total price stated as well.

GLS (an external company that delivers goods for Mona), delivers packages from 8:00 AM to 4:00 PM.

Please ensure that someone is available to receive the package at your selected address.

If the courier does not find anyone at the address, the package will be returned to us.

After your order has been shipped, we will send you a confirmation e-mail with a unique code that you can use to track your package.

The approximate delivery time is 4-10 days and may vary depending on the country.  It starts the day after the order is created

You can find estimated delivery times, and available countries here.

IMPORTANT NOTICE

The time of delivery is shown for informative purposes only. Mona cannot vouch for the estimated delivery time shown in the table. Prolonged deliveries are prone to happen during the holiday seasons, as the processing of the packages can take longer than usual.

IMPORTANT INFORMATION

By confirming and accepting the order when clicking the ‘PLACE MY ORDER’ button, you agree with the delivery terms and conditions stated.

If you have any queries, or complaints, or would like to share any information with us – please feel free to e-mail us at: info@mona.rs

*Mona keeps the right to charge customers for delivery if the first delivery attempt was not successful for reasons that are the responsibility of the buyer.

*Orders that are placed before midday will be processed on the same business day.

*Orders that are placed after midday will be processed on the following business day.

*After receiving the package, if you notice any defects with the item, please contact us within 24 hours.